Return & Refund Policy

• How do I initiate a return?

  To start the return process, please send an official email to hello@lovepangolin.com within 7 days of delivery. Include your order ID, detailed contact information, and a brief reason for the return.

• When will my items be picked up for return?

  Our logistics partner will attempt to pick up the items within 2-3 business days after your request. If unsuccessful after three attempts, you will need to self-ship the items to claim a refund.

• How long does the inspection and refund process take?

  Upon arrival at our warehouse, it takes 3-4 business days to inspect and confirm the condition of returned items. Upon acceptance, we will initiate your refund.

• What are my responsibilities regarding the returned package?

  Please keep the package intact in unused condition with all original packaging and tags.

• How soon will I receive my refund?

  We process refunds within 6-7 business days, deducting a flat ₹149/- for shipping and operations charges.

• What happens if my item fails the quality check?

  If an item does not meet our quality standards, it will be returned to you with shipping charges of ₹150/-. Please ensure product labels remain undisturbed.

• What should I do if I receive wrong items?

  Email us at hello@lovepangolin.com within 7 days of delivery with pictures and videos to substantiate your claim, and we will arrange pickup without deducting ₹150/-.

• What should I do if I receive damaged items?

  While our products undergo rigorous quality checks before dispatch, damages may occur during transit. We kindly request you to opt for a replacement in such cases. Refunds will incur a logistics cost of 150/-.

• Are there any products not eligible for refund?

  Masks & Umbrellas are non-returnable due to hygiene and personal use. Your understanding in this matter is greatly appreciated.

• When does the refund initiation timeline start?

  Refunds begin within 7-8 business days from receiving your shipment, following a quality check.

• How long does it take for the refund to reflect in my account?

  Typically, refunds are credited within 4-8 days after initiation, depending on external agencies like banks and payment gateways.

• What is the mode of refund?

  Refunds are credited back to the original payment method (online banking, credit card, debit card).

• What if I paid via Cash on Delivery (COD)?

  After receiving your shipment, we will request your bank details via email for refund processing. Please provide these details securely.

• What should I do if I don't receive my refund?

  If the credited amount is delayed or not received, contact your bank with the provided refund ID & RRN (Refund Reference Number) and initiate a dispute with your bank.

Love Pangolin retains the right to modify any policy terms and conditions at its discretion.