Initiate an Exchange

• How do I initiate an exchange?

  Simply email us at hello@lovepangolin.com with your order ID and contact details and size replacement.

• What items are eligible for exchange?

  Apparel only.

• What is the timeframe to request an exchange?

  Within 7 days of receiving your order. Post 7 days, we regret that we won’t be able to facilitate exchanges or returns for any reason. Your understanding in this matter is greatly appreciated.

• What are the exchange charges?

  We provide one-time free exchange; additional exchanges incur charges.

• When can I expect my replacement to arrive?

  We will dispatch your replacement within 48 hours of your request. Delivery typically takes 7-8 business days.

• What items are not eligible for exchange?

  Umbrellas & Customised embroidered Apparels are not eligible for exchange. Please refer to the refund policy for more details.

• What are the conditions for exchange?

  Items must be unwashed, unused, and with all tags and packaging intact.

• Can I exchange for a different product?

  No, we only provide size exchanges within the same product. If you want a different product, you must request a refund and place a new order.

• Can I request a refund after initiating an exchange request?

  Yes, you can request a refund by emailing hello@lovepangolin.com within 24 hours before we dispatch your replacement.

• Can I request a second-time exchange?

  Yes, a second-time exchange is possible with a nominal fee of ₹249/- to cover packaging and logistics.

• What is the response time for exchange requests?

  We aim to respond within 24 hours (48 hours during holidays).

• What are my responsibilities as a customer?

  Ensure secure packaging for return shipments. Indian customers enjoy a free pick-up service; international customers handle and cover return shipping costs.

• What should I do if I receive a damaged or defective product?

  Report issues within 7 days of receipt for eligibility.

• Can an exchange request be converted to a return and refund request?

  Yes, you can switch to a refund request by contacting us within 24 hours before we dispatch your replacement.

Love Pangolin retains the right to modify any policy terms and conditions at its discretion.